Frequently asked questions
We specialise in unique semi-hard cheeses, each infused with carefully selected ingredients and named after the region’s rich heritage, from Roman Gold infused with saffron to Six Peaks with garlic and mixed herbs.
Yes, all our cheeses are made with vegetarian rennet and are suitable for vegetarians.
Yes, our cheeses are naturally gluten-free.
Yes, all our cheeses are made using pasteurised milk sourced from trusted local dairies.
Our cheeses contain milk and may be made in an environment where other allergens are present. Please check individual product pages or contact us for allergen-specific information.
Keep your cheese refrigerated. Once opened, place it in an airtight container for best results.
Our cheeses typically have a shelf life of 6-8 weeks unopened. Once opened, they’re best enjoyed within 7-10 days.
Allow it to come to room temperature for about 30 minutes before serving. This brings out the full depth of flavour.
Yes, absolutely. All our packaging, including the outer sleeve and cheese pouches, is 100% biodegradable and compostable. We’re proud to offer an eco-conscious alternative that reflects our commitment to sustainability.
We currently deliver across the UK. For large orders or international shipping inquiries, please contact us.
All our cheeses are vacuum-packed for freshness and shipped in insulated packaging to maintain quality during transit.
Orders are usually dispatched within 24 hours. Delivery typically takes 1-2 days once shipped. You’ll receive tracking details by email.
Contact us as soon as possible at info@uskvalleycheese.com with your order number and the change needed. We’ll do our best to help before the order is dispatched.
Unfortunately, we are unable to accept returns or exchanges due to the perishable nature of our products.
Please contact us within 24 hours of delivery, including your order number and photos of the product and packaging. We’ll sort it out promptly.
Unfortunately, gift cards and sale items can’t be returned.
Absolutely! If you have questions or concerns before ordering, please contact us. We’re happy to help.
Absolutely. We welcome enquiries from retailers, farm shops, and hospitality partners. Visit our Wholesale & Trade page for more information.
